A resource-sharing community for Canadian HIV and hepatitis C service providers

Frequently Asked Questions

Information about Sage is summarized in these frequently asked questions. For Sage members, additional information on member activities can be found in the frequently asked questions section of the member area. For additional information, see Sage’s policies and procedures or contact the Sage administrators.

 

Are all of Sage’s collection and services open to everyone?

No. Sage has two user categories:

  1. General user – A general user is anyone who uses Sage without signing up to be a member. A general user can access some but not all resources in the collection.
  2. Member – A member is anyone who meets the membership eligibility criteria and is approved to join and use Sage as a member. A member can access all resources in the collection.

 

Why are there different user categories?

Sage was developed for a specific target audience of frontline service providers working with or for people living with or affected by HIV or hepatitis C. Therefore, some of Sage’s collection and services are meant only for the target audience and not the general public.

See Join Sage for information on becoming a member. If you don’t qualify to become a member, you’re still welcome to access the Sage features available to the general public.

 

What features can a general user access?

A general user can:

  1. Search and view selected resources in the collection.
  2. View public access sections of the website and use public access features.
  3. Contact Sage contributors about the resources they’ve added to the collection.
  4. Contact the Sage administrators with questions about Sage.

 

What features can a member access?

A member can:

  1. Search and view all resources in the collection.
  2. View all sections of the website and use all features, including members-only content.
  3. Add their resources to the collection (this applies to contributors only).
  4. Allow people in their organization to join Sage and access members-only content (this applies to certain contributors only).
  5. Contact Sage contributors about the resources they’ve added to the collection.
  6. Contact the Sage administrators with questions about Sage. 

 

What kinds of resources get added to the collection?

The resources in the collection are added by Sage members. Members choose which of their current and archived resources they want to share. Resources address issues that affect people living with or affected by HIV or hepatitis C and the delivery of health and social services to support them. Such resources can include:

  1. Client resources – The pamphlets, brochures, fact sheets, presentations, guides, handbooks, magazines, videos and other resources created to educate service users.
  2. Service provider resources – The fact sheets, presentations, guides, handbooks, newsletters, videos and other resources created to educate service providers or support program delivery.
  3. Campaign materials – The posters, pamphlets, videos, condom pack inserts, postcards, wallet cards, ads and other resources created for an education or awareness campaign.
  4. Conference presentations and proceedings – The slides, posters, handouts, programs and other resources created by a contributor as a presenter or organizer of a conference or workshop.
  5. Research and evaluations – The reports, summaries, survey instruments and other resources created by a contributor’s research activities and program evaluations.
  6. Promotional material – The flyers, brochures, ads, media releases and other resources used to promote a contributor’s programs, services and events. Promotional material can include fundraising material, but does not include material created primarily to act as commercial endorsements for current products or services.
  7. Policies and procedures – The policies, procedures, guides, manuals and other resources that document and explain how a contributing organization functions.
  8. Organizational publications – The newsletters, annual reports, strategic plans, media releases, position statements and other external communications a contributing organization uses to keep people aware of their activities, intentions and viewpoints.

 

What languages are resources available in?

Resources may be in English, French, or another language. Some resources may be available in more than one language.

 

Why are some resources in the collection available to members only?

It’s up to a contributor to decide if their resource will be available to all users or members only. Reasons why a contributor may make a resource available to members only include:

  1. The resource is an internal document that hasn’t been developed and prepared for general external use. While a contributor may be willing to share an internal document with other members who are their peers working in HIV and hepatitis C, the document may not be in a form they wish to share with a broader audience.
  2. The resource is an archived document with out-of-date information and the contributor wants to limit access.

Members-only resources can only be searched and viewed when a member is logged in.

 

What can I do with resources in the collection?

Contributors hold the copyright of the resources they add to the collection. A resource’s record will have basic copyright instructions. You may also find copyright instructions on the resource itself. If in doubt, check with the contributor for copyright guidance. Guidance for specific activities includes:

  1. Copying – You can generally download or make a single copy of a resource for research or educational use, but you shouldn’t make multiple copies for distribution to others without permission from the copyright holder. You do not need to make a formal permission request if a resource record says you can make unedited copies of a resource for non-commercial purposes if you credit the author.
  2. Adapting – You must get permission from the copyright holder to edit or adapt a resource for your own use. You do not need to make a formal permission request if a resource record says you can adapt a resource for non-commercial purposes if you credit the author.
  3. Re-posting online – In general, you shouldn’t download and re-post resources from the collection on your own website without permission from the copyright holder. You can provide a link to the resource instead if it’s in the collection as a public access resource.
  4. Members-only resources – Check with the contributor before sharing members-only resources with people who aren’t Sage members.

 

What can I do if I have a concern with a resource in the collection?

As a community-driven space, the Sage administrators don’t monitor new resources but rely on contributors to ensure their resources are appropriate for the collection.

If you think a resource in the collection is inappropriate, you can send your concern to the Sage administrators. The administrators will address concerns when a resource conflicts with Sage’s values statement or policies and procedures. Relevant concerns include resources that:

  1. Don’t respect Sage’s values statement.
  2. Violate copyright or another aspect of the law.

If you have a personal objection to a resource beyond this scope, please address it directly with the resource contributor.

When sending your concern to the Sage administrators, include:

  1. The title of the resource.
  2. A link to the resource.
  3. An explanation of why you think the resource is inappropriate for the collection with references to any specific sections in question.
  4. Evidence-based information to support your concern if appropriate.

After considering the strength and relevance of your concern, the Sage administrators will forward it to the resource contributor for further action. If the Sage administrators decide not to proceed with your concern, they’ll let you know why.